FAQ's & Policies


Caring for your Clothing

I recommend washing your items in cold water inside out on a gentle cycle and then tumble dry on low heat or hang flat to dry.  This will increase the lifespan of your pieces.

Sizing & Fit

All styles of clothing fits different! Please ensure you check the sizing guide associated with each item prior to ordering. We have a sizing and fit guide located here  https://maisieandgrae.com/pages/sizing-fit

Handmade clothing also fits very different than store bought and no two pieces are the same.

Turn Around Time

Our turn around time is generally 2-3 weeks but that can vary slightly with pre orders or high volume times such as Christmas.  I will do my best to keep a status bar at the top of the page updated.

Pre Orders

A pre order offers customers the chance to order exactly what they want in the fabric of their choice.  The pre order process takes anywhere from 8-14 weeks for the fabric to arrive to me as quantity is ordered and manufactured specifically for us. Generally pre orders take 2-3 weeks to process and ship once the fabric has arrived to our studio.  Pre ordered pieces are paid in full at the time of ordering to streamline processing once fabric arrives.

Shipping

I offer $15 Flat Rate Shipping across Canada. This option includes tracking and $100 insurance. I do not offer local pick up.

Refunds, Returns & Exchanges

Most of our clothing is custom made to order and I do not offer refunds, returns or exchanges. I strongly encourage you to using the sizing charts when ordering. Please keep in mind the timeline when pre ordering and be sure to order accordingly to the projected timeline.

If you have a problem with one of your pieces please email me and I will be happy to fix things for you.  If over 1 month has passed and you have a problem needing fixing it is up to you to have your item shipped to me.  Unfortunately I don't always know how items are handled once they have been shipped.